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GLAM is a Seasonal Full Service Specialty Store with brick & mortar locations where customers shop from January thru April. When you place an order on our website we will treat you with the same care and respect that we extend to our in-store customers. As an online customer please be assured that:
We will do everything possible to make sure that your order is filled in a timely basis and that your shipment will arrive exactly when and how you expected.
We will communicate with you personally after receiving your order BEFORE you are billed.
We will address all important contingencies, including confirming that your item will be received in time for your wear date and that you have ordered the correct size based on the designer’s measurements.
We stand behind this policy by extending a full return and credit policy if we ship you the wrong style, color, or size.
We will issue a full credit if, due to unforeseen circumstances, your item cannot be shipped in time for your wear date and that we will inform you of this rare occurrence in a timely manner.
No returns or credits will be issued for online purchases for any other reasons other than those indicated above.
Please note that the prices that you see on our website reflect the Designer’s Suggested Retail Price (MSRP). The designers that we represent do not allow their collections to be displayed on a website for a lower price than the MSRP price that you see on our website. If you see a lower price on any other website for the exact style from the same designer than you can KNOW FOR CERTAIN that website is producing and selling COUNTERFEIT DRESSES of inferior quality and shipping them as originals.
We do everything we can to keep the prices on our website accurate and consistent with what the designer is charging for each style at the current time. However, it is possible that there may be a price on our website that is simply incorrect or that may have been changed by the designer without our knowledge. Under no circumstances will we honor a price that is found to be incorrect on our website; this would be considered a breach of our agreement with our designers who do not allow their styles to be sold for a price less than their MSRP price.
Free ground shipping on purchases of a full price dress that is $300 (before tax) or greater. There is a $20 fee for dresses not meeting this requirement. Shipping policy excludes Alaska & Hawaii.
If you have any questions about our Online Sales Policy or your purchase please contact us during store hours so that we can address your concerns and answer your questions personally.
Thank you for shopping with GLAM!