FAQ
Because of the uniqueness of the formalwear industry, we must have a no return or exchange policy. It is the responsibility of the purchaser to make sure they review the available size charts as they are responsible for determining size. When in doubt, please go a size larger, as it is always easier to take a garment in than to let it out. If a dress is damaged or ruined during shipping contact us immediately and we will work with you to resolve the problem. Otherwise, ALL SALES ARE FINAL. If a shipment is refused by a customer at their address, there will be an automatic 30% restocking fee plus any shipping charges associated with the return. There are no refunds on shipping charges.
We no longer accept appointments to try on dresses. All 35 of our dressing rooms will be filled on a first come, first served basis. Please arrive in plenty of time prior to closing so ensure adequate time to shop.
Yes. However, our inventory moves quickly and we can not hold dresses.
No. Not all dresses on our website are available to try on in store. The website shows all of the dresses that we can order by the designers that we carry.
Wear dates range tremendously for all our customers. A certain dress may not be available by your wear date but some customers order dresses a year in advance and we can still get a dress made by then so we leave any dress up that has a possibility of still coming in. If it is truly out of stock forever it will be removed from the website.
Yes, you can order over the phone. However, we do recommend placing the orders online. You will then receive a notification via email or phone call of the status of your order.
We accept most major credit cards, including Visa, American Express, MasterCard, and Discover.
Once your order has been placed it will be processed within 24-48 business hours. If the item you order is in stock, it will ship the next business day. If we need to order the gown from our warehouse or the manufacturer, we will notify you of the ship date. Standard shipping time is 7-10 business days if the item is at a warehouse. All shipping methods will then take place from the estimated ship date. Please make sure to indicate on your order if you need the dress by a specific date. Otherwise, please note that especially during prom season, it can take up to 12 weeks to get a dress special ordered.
If your dress is not in stock and for some reason we cannot order it directly from our warehouse or the designer, we will notify you and give you other options to choose from or you can cancel your order. Your card is only charged if we can fulfill your order.
Alterations are not done in house however, we do have a list of recommended seamstresses.